Wednesday, March 07, 2007

Best Buy or OK Buy

This story is interesting. As we all know by now, Best Buy sometimes has different (lower) prices on their website than the intranet site you can view in the store. And what response do you get when you ask for the lower price???

We don't match our online store prices.

I assumed this was correct, but I always asked anyway; you know, just in case I could get the lower price. But, now that I see that "company policy is to always offer customers the lowest quoted price". I think this could be a big deal. Best Buy claims that they have dropped the ball when it comes to training employees to give us, the consumers, the lowest Best Buy price. But, considering that all of their employees always say the same thing, this has got to be what they are told to say! We will see as this unfolds.

Considering stories like this, could Best Buy be hurting as well in the near future?

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